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Returns /Exchange Policy

EXCHANGE 

  • Contact our warehouse team on support@campboss.com within 30 days of receiving your order if you need to exchange an item
  • Return the unwanted item to us in NEW condition (this means preferably in the original packaging and for clothing it must not be worn or washed). Please include a note with your exchange so we know what you want in return.  Our return address is - PO BOX 1560 NOOSAVILLE QLD 4566
  • Once your item is received into the warehouse we will send out the requested item in exchange.
  • Please note that our exchange policy includes REGULAR return postage, if you require Express postage please include your own satchel at the time of returning your item.
  • If we don’t have the size/style requested for your exchange a store credit for the purchase price will be issued via email, this can be used in the All 4 Adventure shop and does not have an expiry date.

 

INCORRECT SUPPLY or FAULTY

  • Contact our warehouse team on support@campboss.com within 30 days of receiving your order if there are any issues with products that were sent - incorrect items or a faulty item.
  • For INCORRECTLY SUPPLIED items, we will send the correct item that day along with a reply paid satchel for the return of the incorrectly supplied item.
  • For FAULTY items, we will send a replacement item that day, any further instructions will be provided via email. 

 

MISSING

  • If you are missing an item from your order please contact our warehouse team on support@campboss.com within 30 days of receiving your order.
  • We will dispatch the missing item that day 

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